Hi, Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues scanning from your HP LaserJet prnter. Don't worry as I have a few suggestions which should help you resolve this issue. To provide you with an accurate solution, I'll need a few more details: Did you make any changes to your printer? Download the latest driver, firmware, and software for your HP LaserJet Pro M1536dnf Multifunction Printer.This is HP's official website to download drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system. HP LaserJet professional 1536dnf all-in-One Printer, Copier, Scanner, fax & designed with body only to beautify ruag ataua Office Desk home business. Are you able to make a copy from your printer? Have you tried to check for the firewall? Press the 'windows key' + 'r' to get the 'Run' window open Type services.msc and click OK. Locate the 'Shell Hardware Detection' in the list. If it is not enabled/started, make sure to enable/start the service. Also, make sure the Startup Type set as Automatically from its properties. Locate the 'Windows Image Acquisition (WIA)' in the list. If it is not enabled/started, make sure to enable/start the service. Also, make sure the Startup Type set as Automatically as well Locate the 'Remote Procedure Call (RPC)' in the list. Perform the same steps as above. Restart the PC and check for issue resolution. If the issue persists, I would suggest here is to uninstall and reinstall the full feature software for the printer. First, unplug the USB cable from the printer if present. Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. Press the 'windows key' + 'r' to get the 'Run' window open - Type 'printui.exe /s' (There is a space between.exe & /) and press enter. Under print server properties, go to drivers - remove any entry there as well. Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. Restart your computer. Now click on this link: and install the updated printer software. Connect the USB cable if prompted and follow the on-screen instructions to complete the installation. Alternatively, you can also try to update the firmware on the printer, using this link: Try using windows scan and capture application and check if it helps. Refer this article to know how to use. Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, That’ll help us and others see that we’ve got the answers! Hi Jeet, Thank you for all of the information. I completed every step as indicated right down to the installation of the latest software. I had already tried it 3 times before I found this site for help. I reached the 100% for the download, but when the installation took over I received the following message: An install operation took too long to execute. This is a fatal error preventing product use. Please restart your computer, and run this installer again. If the problem persists, please check the product support web stie for your product. Which brings me back to you. I have tried it a total of 5 times with the same results. Please let me know if I should toss this printer. Every download process takes me over 45 minutes to complete. Hi, Thank you for replying, As I understand you have followed the instructions and still having the issue. I would suggest the next step would be to do a clean install of the printer software: Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below: • First, unplug the USB cable from the printer if present. • Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them. • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. • Restart your computer. • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu. • Once in device manager, click on the view tab in the top & choose “Show hidden devices”. • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device'. • Also, check the entries under 'printer queue' and 'imaging devices' and repeat the same exercise.
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